Support & Maintenance
SIMMS is committed to delivering reliable, fast, and efficient service through our team of qualified customer support technicians. SIMMS users can utilize service and support features such as Remote Assistance, On-Site Field Service, SIMMS Community, telephone, e-mail and online technical support to facilitate continuity and performance.
With SIMMS experienced personnel and our commitment to supporting our clients, SIMMS is uniquely qualified to provide the level of availability and stable, responsive service you demand. SIMMS users can relax and enjoy the following benefits of the SIMMS support system:
Single point of contact for all service requests
As a provider of an integrated solution, SIMMS experienced support engineers are available to identify and resolve technical issues for the SIMMS Enterprise system and the complementary equipment. Extending far beyond providing traditional services, we also offer self-help and monitoring tools that provide proactive support, allowing potential technical issues to be addressed before they occur.
Flexible Maintenance Plans
SIMMS Maintenance Plans offer specialized support for SIMMS Enterprise and equipment servicing and provide enterprise-level scalability, security, and availability. This support offering helps our clients maximize their returns from the SIMMS Enterprise system
Through our Web-based portal clients can manage service requests and receive follow-up information on the status of their queries. Users can search a Knowledgebase, use Troubleshooting tips, or communicate directly with SIMMS Technical Support staff.
Comprehensive on-line help is available from any SIMMS RIS/PACS Workstation. With the use of this service, we are able to diagnose, troubleshoot, and escalate issues faster.
Our Toll free 1-800 number goes directly to our SIMMS Help Desk Analysts. SIMMS Support Technicians are available to answer questions and resolve service requests promptly.
At SIMMS, we are committed to continuously looking at the customer experience to help us provide ongoing service enhancements. We ask our customers to provide feedback about the ease of reaching us for service, response time, our technical competency, the effectiveness of our resolution, professionalism, and the quality of our services. We analyze and trend feedback results so we can increase the quality of our support.
Our goal is to provide you with a higher standard of service and to achieve maximum system availability and performance, which are critical for the success of your business and the provision of excellent patient care.
